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Senior Manager of Operations – Greater Accra

Your job will be to lead the digitisation of thousands of public and private health clinics across
Ghana, beginning in Greater Accra Region, Bono Region and Ashanti Region using software
developed by an in-house team in the UK. This will require being all over the implementation detail
while growing a sizable team from scratch.
You will be working with a young and fast moving international team of high achievers and so need
to be dynamic, flexible, passionate, and excellent.


As Senior Manager of Operations you will:
● Be directly responsible for the rollout and delivery of our client’s services and operations to our customers in Ghana, working closely with the Ghana Country Manager and our global operations and product teams;
● Build an operations, customer service, and supply chain team across the provinces in which we operate, developing a culture of respect, personal learning and development and accountability across the whole Ghana team;
● Ensure customer satisfaction by understanding customer needs and developing innovative solutions – this will require regular site visits, close collaboration with customers, and working closely with our clients’s product team based in London;
● Be responsible for technical reliability and success, this includes providing technical support to customers (covering software bugs, internet interruptions, system downtime, etc.) ensuring any issues are resolved rapidly and effectively;
● Work with our Ghana and global leadership teams to shape strategy and share best practices;
● Establishing operations OKRs/KPIs and track/report on these; and
● Ensure compliance with all company policies and government regulations and licences that pertain to business operations, health, safety and labour requirements of the facilities

Skills, attributes and experience

Our ideal colleague will have the following skills, attributes and experience:
● 4+ years experience working at a senior level in a top firm in enterprise technology, healthcare, management consultancy, or similar;
● A relevant technical degree from a globally recognised university;
● An entrepreneurial mindset, with sound judgment and first-rate problem-solving skills;
● A proactive approach to problem solving and a bias for action;
● Experience dealing with the Ghana public sector; you have handled products or services used by the government and know how to navigate this regulatory space;
● Experience building, leading and growing exceptional multi-disciplinary teams;
● Fluent English, with excellent verbal and written communication skills; able to explain complex topics to a non-technical audience and speak with candour and clarity;
● Strong and reflective decision-maker with an ability to balance attention to detail, with excellent problem-solving and critical analysis skills; and
● You are curious, collaborative, innovative and act with care and respect for others.

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Sales Coordinators (Central, Eastern & Ashanti Region)

We are looking for talented Sales Coordinators with 4 to 6 years experience who can take Elephant’s
transformative software solution to private sector health facilities across Ghana, helping them save
time, money, and lives.
You will lead sales from strategy through execution within an assigned region. You will own daily
tactical management, coaching, performance management, and career development of junior sales
coordinators; create and customise sales collateral; and coordinate marketing events and outreach.


As a sales coordinator you will:
● Partner closely with the sales leadership team to identify and source new pipeline, close revenue and hit targets;
● Recruit and manage a team of sales representatives in your region;
● Discover the customer and prospective customer/ business initiatives and act as the
Elephant Healthcare advocate both internally and externally;
● Own, plan and execute within assigned sales territories;
● “Get the sale” using various customer sales methods (door-to-door, cold calling, presentations, etc.);
● Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness;
● Evaluate customers skills, needs and build productive long-lasting relationships;
● High sales activity role with daily Key Performance Indicators (KPIs) for targeted call, visits and email campaigns; and
● Generate interest in Elephant’s products and services through outbound sales calls.

Skills, attributes and experience

Our ideal colleague will be an experienced Field Sales Manager who is looking for their next
challenge. We are looking for a strategic mind who gets things done and is not afraid to roll up their
sleeves and get into the details. If this sounds like you, please apply.
● BA/BS degree or equivalent from a recognised university;
● At least 4 to 6 years of successful previous experience as a Sales Representative, Sales Lead
or Sales Manager, consistently meeting or exceeding targets in a B2B environment;
● Experience working with or similar CRM ;
● Proven record of leading sales campaigns and facilitating profitability; .
● Demonstrable familiarity with different sales techniques and pipeline management;
● Organised, process-driven, with a great knowledge of sales techniques in B2B sales;
● Strong business acumen and industry expertise in selling software services to SME and large
● Experience onboarding clients and doing some account management with larger signings;
● Outstanding written and verbal communication, negotiation and interpersonal skills; and
● Goal-oriented committed, and relentless approach to work, self-motivated and driven.

● Prior experience as a Pharmaceutical/Medical Sales Representative or similar;
● Expert knowledge of prevailing health issues and fads; and
● Interested in understanding and sharing medical innovations.

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Account Manager

We are looking for an ​Account Manager​. You’ll be the face of our clients Business, working closely with key businesses, to meet their needs and understand how we can grow their business with us. Our client has big targets, the product is evolving, getting better and better and their ambitions are high – aiming for 10X growth in the next 12 months. To achieve that, we’re looking for focused, hungry people, brimming with ambition and talent – just waiting for the opportunity to show us what they can do. In this role you’ll get plenty of exposure to big business, you’ll be integral to the smooth running of the relationship, meeting the needs of our clients.

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Country Sales Lead

Our Client is looking for a Country Sales Lead. You’ll be leading and managing the Business in Ghana. You’ll manage a very hungry sales team, be responsible for the country’s results and close your own pipeline of Tier 1 clients. You’ll be a hunter, with significant experience of winning and closing deals or all sizes, managing teams and driving success in everything you do.

You’ll have a deep understanding of sales methodologies, particularly in SaaS or service sales into SME / large business space, be a CRM master and know the tricks of the trade to drive sales. You’ll own the country pipeline, be a coach and mentor to your team and you’ll thrive in a fast paced scale up environment, getting things done, smashing down blockers and finding the opportunities in the market. Our client has has big targets, the product is evolving, getting better and better and our ambitions are high – aiming for 10X growth in the next 12 months. To achieve that, we’re looking for focused, hungry hunters, brimming with ambition and talent – thriving on sales and success. In this role you’ll get plenty of autonomy, manage a brilliant team and you’ll be closing significant deals with the biggest businesses.

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How HR Firms Can Help in Talent Acquisition

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6 Benefits of Outsourcing to Clients

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